Shipping and Delivery
📦 Delivery Policy
At Orabel, we are committed to offering you the best possible shopping experience. Every order is handled with the greatest care and prepared for shipment from our warehouses, with close attention to detail and product quality.
⏱️ Order Processing
Orders are processed within a maximum of 24 business hours. This ensures that every product is inspected and securely packaged before it is shipped out.
🚚 Delivery Times
Delivery times vary based on your location, but most orders generally arrive within:
1 to 3 business days for most cities and major regions in Tanzania.
Occasionally, some orders may take slightly longer during peak seasons or due to circumstances beyond our control. We always do our best to ensure a fast and reliable delivery directly to your door.
✉️ Tracking Information
As soon as your order is shipped, you will receive a tracking number via WhatsApp so you can monitor your package at any time.
🧾 Important Notes
Please ensure that your delivery address is entered correctly and completely to avoid any delays or delivery issues.
If your order does not arrive within the expected timeframe, please do not hesitate to contact us, our team is here to assist you.
🤝 Our Commitment to You
Your satisfaction is our priority. We track every order from validation to delivery.
If you encounter any issues with your shipment, our customer service team is ready to assist you with professionalism and care.
Returns & Exchange
🔄 Returns and Exchange Policy
At Orabel, your satisfaction is our priority. Although we take the utmost care to ensure the quality of our products before shipping, we understand that sometimes things don’t go as planned, and we are here to help.
📦Eligibility Conditions for Return or Exchange
You may request a return or exchange within 14 days of receiving your order if:
The item is defective, damaged, or significantly different from its description.
The item is unused, in its original packaging, and in the same condition as when you received it.
Please note that we do not accept returns for:
Items that have been used or damaged by the customer.
Return requests made after 14 days from delivery.
🔁 Exchange Options
If your item meets the above conditions, we can offer you:
A replacement for the same product.
A store credit or a refund, depending on the situation.
We may request clear photos or videos of the item to process the return or exchange smoothly.
🚚 Return Process
Contact our support team at contact@orabel.shop or via the contact form.
Provide your order number and attach photos/videos if necessary.
Our team will review your request within 2 business days and guide you on the next steps.
Please do not return any product without prior approval. Unauthorized returns may not be processed.
💬 Important Notes
For hygiene and safety reasons, certain product categories are non-returnable, except in the case of a defect.
🤝 Our Promise
We believe in fair solutions. If there is a proven issue with your order, we will do our best to resolve it quickly and professionally.
Frequently Asked Questions (FAQ)
Which payment methods are accepted?
We offer the flexibility of Cash on Delivery (COD) for most of our products. You can pay for your order in cash directly upon receiving your package. Other online payment options may be added soon for your convenience.
When will my order be shipped?
We process all orders within a maximum of 24 hours. Once your order has been dispatched from our warehouse, you will receive a tracking number via WhatsApp to follow your package step-by-step.
How long does delivery take?
Most orders are delivered within 1 to 3 business days, depending on your location. We track every shipment to ensure it arrives as quickly as possible.
Will I have to pay anything extra upon delivery?
All prices displayed in our store include delivery fees. You will not have to pay anything extra upon receiving your order.
Can I modify my order after placing it?
Yes, as long as the order has not yet been shipped. Please contact us within 12 hours of placing your order, and we will be happy to help you with the modifications.
Can I cancel my order?
Yes, you can cancel your order if it has not yet been shipped. Once it is dispatched, cancellation is no longer possible, but you can request a return in accordance with our return policy.
The item is not suitable, or I changed my mind. What should I do?
Your satisfaction is important to us. If the product is unused and in its original condition, you may request a return within 14 days of receipt, and we will assist you immediately.
What if I receive a damaged or incorrect item?
We apologize for the inconvenience. Simply contact us with photos showing the issue, and we will send you a replacement or offer a suitable solution.
Are your products original?
Absolutely. We offer high-quality products carefully selected from trusted suppliers. Every item is thoroughly checked before shipping.
Are your products covered by a warranty?
Yes, our products are covered against manufacturing defects. If you encounter an issue, contact us, and we will arrange a replacement or compensation if necessary.